During a time when some lived in a barrel and were creating a school of cynicism (Diogenes of Sinope), others made first attempts to define what is knowledge (Plato, Socrates). Long over 2000 years later, as a result of many extensive deliberations by other wise men of this world, it was concluded that knowledge is a whole of reliable information about reality along with the ability to use it. For business, knowledge means profit.
“Learn and learn because education is a key to power”- the provocative polish adage that our guardians used to say, that is still a nightmare for some of us from our childhood leaves no doubt. Accumulation and skillful usage of knowledge pays off. Knowledge is the most valuable human asset and it’s important (not only for our guardians but for ourselves as well) to systematize, document and nurture. Every day there are situations in which there is a strong need to learn something new, obtain reliable information, broaden horizons and take advantage of the knowledge and experience of others.
Sources of knowledge
In the age of the internet where in a second users of the global network have access to knowledge that a medieval man would not achieve through his whole life. Sources of knowledge, i.e. documentation, blogs, reports, dedicated websites, and reference websites such as Wikipedia, are available at your fingertips (thanks to smartphones, tablets, and notebooks). Unfortunately, too often the quality and content of easily accessible knowledge are too poor to rely on.
However, looking for it in different places can be time-consuming and often doesn’t bring desired results. What can we do in such a situation? We can, and even we should create our own knowledge base. As its owners, we can confirm that maintaining our own knowledge base is a key to fast providing value and solutions to customers, which results in profits.
Knowledge as team’s shared resource
Imagine a situation where your employee disappears. His project has been completed and closed, all the ways have been paved. Or even worse – the project hits a dead-end and requires a reaction. What do you do? You check emails! Millions of emails, first yours… then your employee… well, it didn’t help.
Now you start calling! You make long calls to people who are involved and ask for status. That didn’t help either. What now? You delegate the task! Perhaps someone else will be more efficient. It might help, but how long will it take? Tomorrow, that relegated employee might disappear as well. How much time and stress does it cost you?
What if you could collect all of your team’s knowledge in such a way that all of your employees can have access to information gathered by other team members? All of the tasks’ statuses in one place, with full access to the team’s knowledge from their desktops. It’s possible!
Your own knowledge base will allow you to:
- Save your time – so you can focus on a task, and not on searching and verifying information
- Improve communication between team members – so everyone can share their knowledge and benefit from the experience of others
- Standardization of processes – so you can easily onboard new employees and so your company can grow
- Increase the quality of the service and advantage over the competitors – so everyone can make profit from solutions applied earlier and carry out tasks better and faster
It’s called Easy Redmine. it’s our investment in peace and guarantee of efficient information flow. We have been using this tool for many years now for our own knowledge base. It’s an invaluable experience which in a systematic and standardized manner allows the realization of new projects based on previous ones in accordance with the best practice.
Our knowledge base is automatically created during every task. If at that point there are substantial or organizational scope errors they are easily detectable and the potential cost of repairs is the lowest possible. Basically, thanks to updating and archiving the task every new employee is able to take over the task much faster than if he had done it by himself from the beginning.
Sharing knowledge, cooperation, and shared responsibility, but also a good organization of our own work are the four most important foundations of Indevops.
Work with specialists who use knowledge base to guarantee standardisation of set-up as well as swift implementation of your projects so you don’t have to worry about their progress!